I believe that everyone should work as a waitress at least
once in their lifetime. Even though there are some obvious downsides to working
in the service industry, there are also a lot of benefits that can
transfer to other areas of your life.
This week, I asked a few of my co-workers to come up with
some beneficial, transferable life skills they’ve learned from serving in a
restaurant. The top three answers they gave were: Patience, time management and
communication.
1) Patience
The age old saying, ‘Patience is a virtue,’ might be somewhat
outdated, but the underlying message still rings true: Patience needs to be
practiced in all areas of life.
According to the International Business Times, there
are four universal reasons why we need to practice patience: It builds
reputation; it gives way to remarkable results; it leads to positive
recognition; and it is your most formidable resource.
In any given night, servers will encounter a variety of
personality types; and they all want their server’s attention at the same time.
You might be helping one table of customers who can’t make up their minds,
while four other tables glare at you from across the room.
Fittingly, The Bitchy Waiter claims that “patience is
learned. And when your income is dependent on how patient and attentive you
are, it’s learned quickly.”
2) Time Management
Time management is a beneficial life skill because
it’s the act of planning and exercising conscious control over the amount of
time spent on specific activities. As such, time management increases your
efficiency. The skill of managing your time can demonstrate your value
as a productive employee, student, parent, partner and friend.
Waitresses learn how to manage multiple tables
simultaneously, each at different stages of their meals. Thus, servers always
need to think one step ahead in order to keep a good flow of their sections.
Furthermore, waitresses have a list of side duties to tackle throughout the
night – a set of chores divided among staff members. In order to finish these
tasks in a timely manner, servers quickly learn how to manage their time properly.
3) Communication
The art of communication is one of the most important
life skills to acquire. Communication can be as simple as learning how to speak
to others in a respectful manner, and as complicated as reading into someone’s
personality through body language.
Acquiring good communication skills is vital to all areas of
life, from the workplace to the home. Communication skills help to build
important relationships by establishing trust and loyalty between individuals.
As a waitress, you can’t avoid communication. In fact,
servers may have to converse with up to 75 people in any given shift. For this
reason, servers quickly learn the art of good communication in order to emit a
positive, caring attitude with customers, and to improve their overall dining
experience.
There are many other beneficial, transferable life skills that
servers learn on the job, but my co-workers ranked these as the top three. I’d
like to thank Shelley, Topher, Leigh, Kat, Anne and Bri for sharing their
insight. You helped make this blog post happen.
I completely agree with you, Heather. I have worked as a waitress before and although you get the odd grouchy customer, the overall experience is very fun. I'm enjoying your blog so far though, looking forward to reading more! :)
ReplyDeleteAs a server, your post is 100% accurate. There are servers who don't possess these skills but being financially motivated is definitely the quickest learning aide. In every job interview I've ever had, I've mentioned my skills in time management and communication, but never patience. It's true that it's such an undervalued as essential to life, but it is. I think I will try to appreciate patience in myself and others more often.
ReplyDeleteAlthough I have never been a server I have many friends who are and I think they would 100% agree with your posts. Basing my opinion on their behaviors I would say your post is very accurate. Every server I know has amazing time management skills.
ReplyDelete